Overview
Whether your business is spread across multiple sites, or concentrated in a single area of activity, in today’s technology dependent economy, very little business can be transacted if your IT infrastructure fails.
As the old proverb says: “a chain is only as strong as its weakest link”. If one key component in your network fails, there is no network, however well maintained and resilient other components may be. Fible understands these crucial business truths.
A combination of The Fible platform and expertly qualified Fible people ensures that clients’ infrastructure problems are pre-empted and/or resolved as swiftly as possible, minimising any impact on trading and profitability. “Fible is in business to keep you in business.”
The service
We offer a combination of pre-emptive monitoring, reactive monitoring and rapid problem resolution, via a range of support applications incorporated within the Fible platform.
“Our proprietary server monitoring application allows us to predict and prevent many network problems before they impact on individual users”
(Theo, Fible Information Systems Engineer)
In terms of proactive monitoring: our proprietary server monitoring application allows us to predict and prevent many network problems before they impact on individual users. For reactive monitoring we use a market-leading monitoring tool, which alerts us the moment any core infrastructure element becomes unavailable.
Rapid problem resolution is enhanced by our proprietary and award-winning remote diagnostic tool which can identify the source of a specific problem exceptionally rapidly and accurately. Together these tools ensure that we can move from diagnosis to resolution as quickly as possible.
Fible has the experience and the expertise to deal with problems as they arise, whether in the core server architecture, or elsewhere within the client network including firewalls, switches and hubs.
Outside of the network, Fible supports and manages connectivity, security and remote access needs and issues. Our infrastructure support and maintenance service does precisely what it says on the tin: minimising infrastructure downtime, and increasing productivity within your business.
Approach
You can depend on us to keep your infrastructure up and running, and to deal with problems quickly and effectively:
- The Fible platform incorporates a set of bespoke tools that pro-actively monitor and pre-empt, as well helping us to resolve issues rapidly as they arise.
- We have a large pool of highly competent and well trained engineers with expertise in a broad range of technologies.
- Our wide range of clients, means that we have extensive experience of a wide variety of network architectures.
- We have extensive experience of managing and supporting core Microsoft and Linux platforms, whether running on single server or redundant, high availability environments.
- As part of our process, we look beyond individual incidents, seeking opportunities to prevent recurrence.
- We provide clear and transparent reports on all aspects of our work. These include reporting upon the time taken to resolve issues.